But they weren't supply chain workers. Staff at Open Doors for Multicultural Families made it their mission to deliver vital resources, including rent relief, food, and health information.

Li Xiu emigrated from China in 1996. She had less than a high school education, her English was very limited, and she possessed few digital literacy skills. When she settled in Seattle she didn’t have much time for her own education because she was a busy single mom working sewing jobs to raise her two children. In July 2019 she was laid off, and she became “very depressed worrying about her living.”